Refund Policy

1. Introduction

This Refund Policy describes how fees are charged and refunded for fundedwithflow.com and the related services (the Services) operated by Funded with Flow L.L.C. (Funded with Flow, we, us, or our). It supplements our Terms of Service.

Funded with Flow operates a simulated, evaluation-based trading practice platform. Please read this Policy before purchasing.

2. Scope

This Policy applies to fees you pay to us, which may include:

• evaluation and challenge fees;
• any subscription fees, where applicable;
• any market-data fees, where applicable; and
• other one-time purchases.

Free paper practice accounts involve no payment and are not subject to refunds.

3. How and When You Are Charged

All payments are processed by our third-party payment processor, Stripe. We do not store full payment card data. Most purchases are one-time charges billed at the time of purchase. Pricing varies by plan and is shown at the point of purchase. By completing a purchase, you authorize the applicable charge.

4. Refund Eligibility and Request Window

Where a purchase is eligible for a refund, you must request it within the applicable refund window after purchase by contacting [email protected]. Eligibility generally requires that the service has not been used or started and that no rule violation, abuse, or fraud is involved.

The exact length of the refund window and any plan-specific conditions are subject to attorney review and will be reflected at the point of purchase and in the executed version of this Policy.

5. Non-Refundable Cases

Fees are not refundable, to the maximum extent permitted by law, in cases including:

• services that have already been used or consumed;
• evaluations or challenges that have been started or where trading has occurred;
• accounts failed, restricted, or terminated due to a rule violation; and
• conduct involving abuse, fraud, or other violations of our Terms of Service or Acceptable Use Policy.

We may decline a refund request that does not meet these conditions.

6. Chargebacks and Disputes

Initiating a chargeback or payment dispute will automatically revoke your access to the associated accounts and may result in suspension or termination. If you believe a charge is incorrect, please contact us first at [email protected] so we can attempt to resolve it. Filing a dispute instead of contacting us may forfeit access and any progress, and we reserve all rights to contest improper disputes.

7. Cancellation

You may stop using the Services at any time. For one-time purchases, stopping use does not entitle you to a refund except as expressly stated in this Policy. Where any recurring subscription is offered, you may cancel future renewals as described in the Platform or by contacting [email protected]; cancellation stops future charges but does not refund amounts already charged unless otherwise stated.

8. How to Request a Refund

To request a refund, contact [email protected] with your account email, the purchase in question, and the reason for your request. We may ask for additional information to verify your identity and review the request. We will review eligible requests and respond within a reasonable time.

9. Processor Handling and Timing

Approved refunds are issued through Stripe to the original payment method. The time for a refund to appear depends on Stripe and your financial institution and is outside our control. We are not responsible for delays attributable to the payment processor or your bank.

10. Changes to This Policy

We may update this Refund Policy from time to time. When we make material changes, we will update the date below. The Policy in effect at the time of your purchase governs that purchase unless a later version is more favorable or required by law.

11. Contact

Questions about refunds may be directed to [email protected]. See our Contact page for additional ways to reach Funded with Flow L.L.C.