Why a Payout Can Be Delayed or Denied

Most payout holds come down to one of three things: an eligibility requirement that is not fully met yet, identity verification still in progress, or a review flag on the account. The good news is that almost all of these are clear and fixable, and you can see exactly where your request stands on the Payouts page.

Eligibility not fully met

Every funded account has its own payout requirements, and a request stays on hold until all of them are satisfied. These typically include:

• A minimum number of qualifying trading days.
• A minimum payout amount before a request can be sent.
• An active subscription in good standing.
• Completed identity verification.

The exact figures vary by plan, so the Payouts page shows the live checklist for your specific account, and the Pricing page lists the numbers tied to each plan. If your subscription has lapsed, reactivate it on the Billing page and the eligibility check should clear.

Identity verification still pending

Before your first payout, we confirm your identity. If a document is missing, expired, or hard to read, the request pauses until verification is complete. This step is handled by our team and cannot be completed by the Help Center or the assistant. If you are unsure what is outstanding, email [email protected] and we will tell you exactly what is needed.

Review flags and rule breaches

A payout can be denied when the profit did not come from clean, rule-following trading. That includes an account that breached a hard rule or profit earned through prohibited behavior such as market manipulation or other abusive strategies. You can read the standards you agreed to in the Trading Rules, the Acceptable Use Policy, and the Payout Policy. When a request is denied for a rule reason, the Payouts page notes it so you know what happened.

What to do next

1. Open the Payouts page and read the eligibility checklist and current status.
2. Confirm your subscription is active on the Billing page.
3. Complete any verification step that is still open.
4. For anything specific to your account or a denied request, email [email protected] with your account details.

You keep a 100 percent profit split on Funded with Flow, so once your account meets its requirements and passes review, your payout moves forward. If you are ever stuck, reach out and we will walk you through it.