Attach a Screenshot to a Ticket

A picture of what you are seeing helps us solve your issue much faster, so you can attach a screenshot when you open a support ticket. Head to the Support page, start a ticket, and add your screenshot before you send it.

How to attach a screenshot

1. Open a ticket from the Support page, the Help Center, or the sitewide contact button.
2. Describe what is happening in your own words, including the page you were on and what you expected.
3. Add your screenshot to the ticket using the attach option, then submit.
4. You will get a reference number right away, and we follow up by email and in app.

If you are reporting a bug or something visually broken, a screenshot is often the single most useful thing you can include.

What makes a screenshot helpful

• Capture the full screen or the specific area where the problem shows, so we can see the context.
• Include any error message or unusual state exactly as it appears.
• Add a second screenshot if the issue involves more than one step, for example a chart on the Trade terminal and then the order ticket.
• Note the time it happened in your message, since that helps us match it to our logs.

Before you send, take a quick look at your screenshot and hide anything you do not want to share. Keep in mind that our team may need billing or account details separately, and those are handled securely rather than through an image.

Reporting a bug

If you are flagging a bug or requesting a feature rather than asking a question, you can also use the feedback widget, which lets you send details straight to us. Either way, a clear screenshot and a short description of what you did will get you the fastest, most accurate help.

When to email instead

For anything tied to your specific account, such as billing, a payout, or verification, you can reach us at [email protected] and attach your screenshot to that email. Our team cannot make account changes from the Help Center, but they can take it from there once you reach out.

Add the screenshot, tell us what you were doing, and we will get you sorted quickly.